KYC & AML Policy

In practice, KYC at GroeiX means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.

What we do not do

We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.

Anti-money laundering protections extend well beyond a simple identity verification step. They encompass categorization of accounts by risk level, screening against sanctions lists and politically-exposed-person databases, restrictions on atypical deposit sources, documentation retention, internal notification procedures for potentially illicit activity and, where legally mandated, disclosure to the relevant regulatory body.

Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.

1. 01

   Legal obligation

   Any service that holds or moves customer funds must verify the identity of those customers before commencing operations. This requirement is mandatory and applies uniformly to all accounts with no exceptions permitted.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Screening prevents sanctioned entities and opaque corporate structures from accessing the platform, thereby safeguarding all other users of the service.

4. 04

   Faster payouts later

   An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.

1. Identity document

An official document issued by government authorities that includes your photo, complete name, birth date, document identifier and validity period. Passports, national ID cards, and photographic driver's licenses are the standard acceptable forms. The document must remain current and valid.

2. Proof of address

A current document, typically from the preceding several months, that displays your name and your address of residence matching your registered account details. Standard documentation includes utility bills, financial institution or payment card statements, property tax notices or municipal correspondence, or communications from a governmental agency. Mailbox numbers and third-party addresses are not valid.

3. Proof of payment method

Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

1. 01

   Register

   Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.

2. 02

   Confirm contact details

   Authenticate your email and, if applicable, your mobile phone. This verification establishes that these communication methods are genuinely yours.

3. 03

   Upload your identity document

   Provide the pages containing your likeness and identifying information. Certain verification procedures include a brief authenticity confirmation or facial recognition element to validate that the credential is held by its rightful owner.

4. 04

   Upload proof of address

   Submit a current qualifying document bearing your name and your address on record.

5. 05

   Confirm the payment method

   Furnish documentation of the payment method you intend to employ for deposits and for disbursements.

6. 06

   Screening and review

   The verification department examines the submission, executes appropriate sanctions and risk assessments, and either grants approval or requests modifications.

7. 07

   Confirmation

   You will be advised when the account status is updated. The ongoing status remains accessible within the verification section of your account.

Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.

• Clear, complete, unedited uploads are reviewed fastest.
• Requests submitted outside business hours are queued for the next working day.
• More thorough examination, where necessary, extends the timeline and will be communicated directly to you.

If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A request for updated documentation or clarification regarding the origin of deposited funds.
• A pause of a particular transaction pending investigation.
• Modification of the spending or withdrawal caps associated with your account.
• Restriction or closure of the account where the law requires it.

Records

Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

• Give accurate, current and complete information, and keep it up to date.
• Use only your own funds and your own payment instruments - never someone else's.
• Maintain a single account exclusively, and safeguard your access credentials.
• Respond to document requests within the timeframe stated in the request.
• Tell us promptly if you change country of residence, legal name or payment method.
• Report any suspected unauthorised access to your account immediately.

Presentation of counterfeit or modified documents is treated as a serious violation. This results in account termination and, where required by law, notification to the appropriate regulatory agency.

Licenses & regulatory information